Privacy Policy
Last updated 8 July 2024
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: info@gosolocal.app
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)
Health and safety information
Account information
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints
Trip information and travel preferences
We also collect or use the following information to provide services and goods, including delivery:
Religious or philosophical beliefs
Health information
Sexual orientation information
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Location data
Website and app user journey information
Lawful base
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legal obligation
Legitimate interest: trip information, personal tastes and preferences allow us to deliver a service that is more relevant and tailored to the customers unique tastes
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Where we get personal information from
People directly.
How long we keep information
Up to 12 months.
Who we share information with
Data processors.
IT service providers upon which our service is built
Amazon Web Services (AWS) and GitHub.
This data processor does the following activities for us: Manage IT systems.
Others we share personal information with:
External auditors or inspectors
Professional consultants
Organisations we’re legally obliged to share personal information with
Emergency services (where necessary)
Publicly on our website, social media or other marketing and information media (where appropriate)
Other relevant third parties: Google Analytics, Meta (via Facebook Pixel)
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113